The Ongoing Trend of Collecting Customer Feedback for Informed Business Decisions

“For companies to have a smart strategy and evolve their businesses, is to pay attention to user feedback and build strategies around it. A product that allows feedback at every customer touch-point with the ability to act on this feedback, it will be as good as redefining customer-centrism.” – Jasal Shah, MD/CEO Avidestal Technologies

Read his thoughts as he speaks to CXO Outlook® regarding the trend of collecting customer feedback and how these platforms help businesses to make more informed decisions.