How customer experience can be improved by Software-as-a-Service (SaaS) platforms

Yet another article by Jasal Shah (MD/CEO, Avidestal Technologies), published in The Times Of India.

The article highlights how SaaS Platforms enhance customer experience by streamlining operations, personalizing interactions & enhancing data-driven insights. It also talks about how SaaS plays a pivotal role in automating real-time customer feedback collection and increasing customer satisfaction, retention, and loyalty.